My name is Cody. My current title is Help Desk Analyst. I have been in my current role for 2+ years and am looking to advance my knowledge in the Information Technology industry. As a Help Desk Analyst, I troubleshoot hardware, software, and networking issues. It is amazing to see firsthand that clearing the browser cache and restarting a device can resolve so many issues when a server is involved. However, some issues take more research and technical skill than others. I have learned to use Command Prompt and PowerShell to resolve issues. PowerShell is also a great tool for automating processes. However, one cannot resolve all issues with commands. Hardware plays its role in a fair share of IT issues. Developing the skills to ask the right questions and troubleshoot effectively is important, and I am glad to have a position that allows me to do so.
Over the next few weeks, I will be building on basic computer and troubleshooting concepts
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